Customer Care Advisor


£20,000 - £23,500 Per Annum

Full Time


Birmingham, West Midlands

Project & Analysis

Posted 10 days ago

Expires In 17 Days

Job Description
Customer Care Advisor
Up to £23,500
Solihull (Hybrid)
Network IT are looking for a Customer Care Advisor to Join one of our clients in Solihull. The role is designed to give exceptional customer care to the clients customers and support them with there needs.
  • Managing cease request from customer or other internal departments.
  • Calculating any early termination fees using an internal database and advising customers of the contractual obligations of ceasing services.
  • Liaising with third-party suppliers to agree termination dates of service.
  • Ensuring that termination of services takes place on the agreed date.
  • Advising the Billing Team to stop charges in relation to ceased services from the agreed date.
  • Resolving any ceasing queries with customers and or third parties either on the telephone or by email.
  • Chasing third party suppliers for updates on ceases.
  • Working with internal departments to retain customers and to stop services ceasing.
  • Scanning and updating legacy paper documents to digital contracts.
  • Updating of customer contract database as and when services change.
The successful candidate will have
  • Customer Service experience preferably from working in a call centre environment. 
  • A customer focus and a strong 'can do’ attitude.
  • A team player and the ability to work with people of all working styles, backgrounds, experience, etc.
  • Experience of responding to customer emails demonstrating excellent written communication skills and attention to detail.
  • Excellent influencing and interpersonal skills with the ability to communicate at all levels.
  • Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
  • A good understanding of web browsers and databases with the ability to understand IT technical terminology.
  • Ability to prioritise and handle multiple assignments at any given time while also serving as a "go to" for all members of a large team.
  • Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround.
  • Must be flexible and able to commit the time required to get the job done in line with business needs.
  • Highly organised with excellent time management skills and attention to detail.
  • Eagerness to learn and develop and willing to go the extra mile.
  • Reliable and approachable.
A full JD is available upon request

Owen Kent


Division 809

Network IT Birmingham

13 Bennetts Hill


West Midlands

B2 5RS

0121 230 9111

View Branch Details