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2nd Line support analyst


  • £120 per hour
  • Colchester
  • Posted: 02/06/2021
  • Contract
  • Job Ref: 272105388

Job Details

2nd Line support analyst
Inside IR35 
£120 per day 
3 Months 
Essex 

My client is a large NHS body based in The county of Essex and are currently looking to recruit a number of Service Analysts.

The Service Desk Analyst will be responsible 1st and 2nd internal support via telephone email and remote sessions.
The Service Desk Analyst’s key responsibilities are:
To ticket and record all incidents and service requests.
To resolve all incidents remotely and escalate to the 3rd  line where necessary.
Maintain relationships with key business functions.
To meet individual and team KPI’s.
The Service Desk Analyst will have experience of the following:
1st and 2nd Line Service Desk Support.
Working within an NHS body.
Dealing with ticket and accurately recording them.
Online diagnostics.
Microsoft operating environment
Working within ITIL.

The Service Desk Analyst role will be for an initial period of 3 months, will require occasional travel to site and working on an on-call rota.


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