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Senior Service Desk Analyst - Inside IR35


  • £150 per day
  • Essex
  • Posted: 18/05/2021
  • Contract
  • Job Ref: 272105376

Job Details

Senior Service Desk Analyst – Inside of IR35

My client is a large NHS body based in The county of Essex and are currently looking to recruit a Senior Service Analyst for a  3-month assignments.
The Senior Service Desk Analyst will be responsible 1st and 2nd internal support via telephone email and remote sessions.
The Senior Service Desk Analyst’s key responsibilities are:

To ticket and record all incidents and service requests.
To resolve all incidents remotely and escalate to the 3rd  line where necessary.
Maintain relationships with key business functions.
To meet individual and team KPI’s.

The Senior Service Desk Analyst will have experience of the following:
1st and 2nd Line Service Desk Support.
Working within an NHS body.
Dealing with ticket and accurately recording them.
Online diagnostics.
Microsoft operating environment
Working within a ITIL environment.

The Senior Service Desk Analyst role will be for an initial period of 3 months and will be based on site.