Field Support Engineer

OK-39

£30,000 - £35,000 Per Annum

Full Time

Permanent

Doncaster, South Yorkshire

Support

Posted 10 days ago

Expires In 17 Days

Job Description
Field Support Engineer (Networking)
Doncaster
Up to £35,000 plus Car Allowance
 
Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects.
 
Responsibilities
 
  • Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges across multiple locations. This may include troubleshooting and repairing hardware and software, installing and configuring new equipment, and providing training to customers on how to use their IT systems.
  • Onboarding and Offboarding users.
  • Maintain a professional demeanour and appearance. This includes being respectful of customers and colleagues.
  • Work with other IT staff members to develop and implement IT support policies and procedures. This may include creating documentation, developing training materials, and conducting regular audits.
  • keeping records and update documentation
  • Provide technical support to other IT staff members. This may include answering questions, troubleshooting problems, and providing training.
  • Build and maintain positive relationships with the customer, delivering high standards of customer service.
  • Provide remote support as and when required.
 
Key Skills
 
  • Excellent communication skills (both verbal and written).
  • Experience within a Field Support environment.
  • The ability to investigate and diagnose backup solutions.
  • Experience of networking, vLANs, VPN's, firewalls and connectivity solutions, troubleshooting networking protocols and technologies.
  • Excellent knowledge of Microsoft Windows Operating Systems, Server and Desktop XP, 2008 and above.
  • High level knowledge of Microsoft Services, including Active Directory and Exchange.
  • Experience with Virtualisation Technologies – Hyper-V, VMware, Citrix is desirable.
  • Knowledge of anti-virus products in a business environment.
  • Experience of configuring and supporting Cloud Products, including Microsoft 365 and Azure and Intune.
  • Experience with Mobile Device Management, Samsung Knox, Apple Business Manager.
  • An analytical mind with good problem-solving capabilities.

Owen Kent

01212309111

Division 809

Network IT Birmingham

13 Bennetts Hill

Birmingham

West Midlands

B2 5RS

0121 230 9111

View Branch Details

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