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1st / 2nd Line Support

  • £14 - £16 per hour
  • Erdington
  • Posted: 01/10/2020
  • Contract
  • Job Ref: Network IT

Job Details

1st/ 2nd Line Support 
Inside IR35
3 months 

A 1st / 2nd Line IT Support Engineer is required for an initial 3 month contract based in a busy educational institution based in north Birmingham.

As the successful 1st / 2nd Line IT Support Engineer you will be involved in supporting a broad base of traditional and teaching technology, offering remote and face to face to face support for students, teaching, support staff.

Key experience and attributes for 1st / 2nd Line IT Support Engineer:

-          Commercial IT experience ideally within the education sector

-          Strong MS desktop support skills

-          Strong Office365 support experience

-          LAN support / basic infrastructure support

-          Active Directory administration / management

Non-technical attributes for the 1st / 2nd Line IT Support Engineer:

-          Positive and engaging personality

-          Happy to undertake a broad range of tasks from 1st to 2nd line

-          Ability to communicate technical information in an easy to understand way

-          Outgoing enjoy working with all age groups.

The 1st / 2nd Line IT Support Engineer will be required to undertake an enhanced DBS check.