Business Analyst (Automation)

Role: Business Analyst (IT Automation)
Location: Birmingham (Hybrid – 2/3 Days In-office Weekly)
Salary: £36,000 - £45,000
Contract: Fixed-Term (Finishes October 2026)
Network IT is recruiting a Business Analyst to join a large-scale digital and IT services function on a fixed-term contract until October 2028. This role sits at the core of a major transformation programme, with a strong focus on automation and service innovation to enhance business efficiency, streamline operations, and improve digital experiences.
As a Business Analyst, you’ll work within a central Business Analysis Practice, supporting automation-led change across business services and customer-facing operations. You’ll help identify opportunities where automation and smart digital tooling can create value, and work closely with stakeholders to deliver effective, sustainable solutions. Your experience of analysis, stakeholder engagement, and agile/waterfall delivery will be key to driving this forward.
This is a hybrid role (2–3 days onsite in Birmingham), so please only apply to this opportunity if you are able to commute to Birmingham regularly.
Responsibilities:

• Lead discovery and analysis for business change initiatives, with a focus on automation opportunities.
• Translate manual or inefficient processes into automation-ready requirements and user stories.
• Collaborate with stakeholders to identify pain points and assess where automation tools can be deployed for measurable improvement.
• Create business cases and cost-benefit analyses for automation-based projects.
• Help define user journeys, MVPs, personas, and workflows with automation in mind.
• Support change initiatives from discovery through to delivery in agile or traditional environments.
• Apply structured analysis techniques to ensure business problems are clearly understood and aligned to digital transformation goals.

Requirements:

• Educated to degree level or with equivalent experience in Business Analysis or a related field.
• Demonstrable experience supporting digital change, ideally with exposure to automation or AI tools.
• Strong stakeholder engagement and communication skills.
• Familiarity with Agile and Waterfall methodologies.
• Analytical thinking with an ability to map current processes and propose automated alternatives.
• Skilled in requirements elicitation, process redesign, and solution evaluation.
• Confident in constructively challenging existing practices to enable improvement through automation.

Desirable:

• Experience working in a complex, regulated, or multi-stakeholder environment.
• Knowledge of automation tools such as RPA platforms (e.g. UiPath, Blue Prism) or low-code technologies.
• An interest in process innovation, service design, or continuous improvement practices.