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Business Analyst - ServiceNow Practitioner


  • £368.34 per day
  • Exeter, Devon
  • Posted: 14/06/2022
  • Contract
  • Job Ref: 272105783

Job Details

Technical Business Analysis – ServiceNow Practitioner
3 months 
INSIDE IR35 - £368.34 per day 
Central Government Body - Exeter 
Hybrid 

JOB SUMMARY

Working in a project team, with Project Manager, Product Owner, Category Managers, and other important stakeholders, my client is looking for someone to mature information in a Services Catalogue, a catalogue of products and services for the Business.

We require a suitably skilled individual that can communicate effectively with all areas of the business to generate appropriate information requests, capturing information, understand and mapping services into a ServiceNow catalogue tool. This position is responsible for taking a holistic view of information and data management through business intelligence.

In particular the requirement is to:
• Have analytical skills to create and maintain a variety of information sets.
• Have a good understanding of ServiceNow and be able to develop an in-depth understanding of service mapping architecture.
• Work with colleagues to standardise information sets in specific ways to enable the accurate population of an information catalogue.
• Assist in providing organisational training for users.
• Refine procedures and operating instructions for processes.
• Strong communication and customer service skills are important in this position in order to work well with internal clients, provide excellent troubleshooting skills when problems arise.
• Ability to draw information from various areas of the business.

ESSENTIAL EXPERIENCE:
• Previous Government Security Clearance, Basic Clearance sufficient to get started
• ServiceNow Experience.
• Data Entry.
• ITIL Knowledge, IT Service Management.
• Ability to draw information from various areas of the business.
• Excellent written and verbal communication skills, specifically an ability to communicate effectively across multiple management levels.
• Excellent time management skills and attention to detail, strong customer service, interpersonal and relationship-building skills.

DESIRABLE EXPERIENCE:
• Understanding of service modelling.
• Service Portfolio knowledge

If you have the relevant skills and experience please apply immediately.


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