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Service Desk Manager - Inside IR35


  • £340 per day
  • Worthing, West Sussex
  • Posted: 25/04/2022
  • Contract
  • Job Ref: 272105729

Job Details

Service Desk Team Leader – Inside IR35
Service Desk Team Leader – My client a utilities organisation is looking for a seasoned Service Desk Team Leader to take responsibility of the following:
Creating and managing team rostering
Act as a point of escalation for end user and service issues.
Mentor team members and perform appraisals.
Managing the delivery of services in-line with KPI’s.
Day to day management of a team of 8.
The Service Desk Team Leader will have experience of the following:
Experience with ITSM toolsets ideally Service Now.
ITIL major incident management process.
ITIL qualified
Working in a utilities business.
The role will be for an initial period of 6 months and will fall inside of IR35.