Service Desk Team Leader -DBS Checked
The Service Desk Analyst will be responsible for managing a team of 6, Service Desk Analysts.
The Service Desk Analyst’s key responsibilities are:
Daily management of Service Analyst to include monitoring of performance.
Management of 1st line incidents
To ensure that service desk incident data is correctly recorded.
To ensure that service is restored as quickly as possible after diagnoses.
To ensure that the team achieves their KPI’s.
To manage and prioritise incidents.
To implement escalation processes.
The Service Desk Team Leader will have experience of the following:
Leading a busy Service Desk
Working within an NHS body.
Supporting a large 365 estate.
It is essential that the Service Desk Team Leader has a current DBS check. The Service Desk Team Leader role is inside of IR35 and payable via an umbrella company