Service Desk Analyst -DBS Checked
The Service Desk Analyst will be responsible 1st line support via telephone email and remote sessions.
The Service Desk Analyst’s key responsibilities are:
Supporting Microsoft 365
Recording all incidents and service requests.
Resolving all incidents remotely and escalating to the 2nd/3rd line where necessary.
Maintain relationships with key business functions and stakeholders.
To meet individual and team KPI’s.
The Service Desk Analyst will have experience of the following:
Supporting Microsoft 365.
1st line Service Desk Support
Working within an NHS body.
Dealing with tickets and accurately recording them.
Working within ITIL.
The Service Desk Analyst role will be for an initial period of 4 weeks and be within IR35 and payable via an umbrella company.