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3rd Line Service Desk Engineer


  • £44000 per annum
  • Wakefield, West Yorkshire
  • Posted: 22/07/2022
  • Permanent
  • Job Ref: SS-9

Job Details

3rd Line Service Desk Engineer 
Permanent - Wakefield 
£44K + 3,600 night shfit allowance + company benefits 

Our Client is looking for an experienced, driven professional with a passion for technology and building customer relationships to join our growing team as a Senior Service Desk Shift Engineer. 

We are on the search for a candidate with solid working knowledge of all areas and demonstrate an in-depth competence to support and manage a broad range of the detailed subject areas: Infrastructure – Physical, Virtualisation & Cloud management and support.

The ideal candidate will be able to effectively troubleshoot and diagnose more complex incidents which cannot be resolved by 1st Line. You will be required to progress all support incidents in line with the customers SLA ensuring a first response target of 98% is achieved. You will also be required to perform a variety of proactive tasks which will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships.

Essential knowledge of a 3rd line service desk engineer:

  • Server Hardware
  • Windows Server Operating Systems
  • VMware vSphere
  • Microsoft Hyper-VCitrix XenApp / Xen Desktop 7Storage - SAN/NASBackup
  • AdminAzure
  • Active DirectoryAzure
  • Active Directory
  • Group Policy Management
  • Microsoft 365 / Office 365Exchange / Exchange Online
  • EUC Hardware Support, inc Thin ClientsWindows OS supportOffice and Office 365 admin and support
Desirable Knowledge of a 3rd line service desk engineer:
  • On Prem Service and Cloud Service management and support
  • AWS
  • Teams (Skype for Business and Teams Direct Routing Desirable)
  • SharePoint / SharePoint Online Admin
  • Antivirus AdminIntune/SCCMMFA / Conditional Access
  • Printing
  • Microsoft SQL
  • Patching and Cumulative UpdatesEnd
  • User Compute management and support
  • Mobile Support (iOS, iPadOS, Android) desirable
  • Apple MacOS Support desirable
  • Application Support (exposure to Legal, Financial)
  • Patching and Cumulative Updates
  • Networking management and support
  • Networking including wireless& switched LAN
If you have the relevant skills and experience required, please apply immediately with your most recent CV. 


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