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1st Line Support Analyst


  • £22000 - £25000 per annum
  • Birmingham
  • Posted: 28/06/2019
  • Permanent
  • Job Ref: 809104937

Job Details

A 1st Line Support Analyst is now sought to undertake 1st and 2nd line support of business critical applications and systems across 3 sites. The role will involve hands on support and also the responsibility of mentoring 2 team members working on the busy helpdesk.



Essential requirements for the 1st Line Support Analyst:



- Driving licence and access to own transport

- Experience of mentoring or managing other Service Desk Analysts

- Good knowledge of Microsoft packages and corporate communications

- Have worked within an IT Helpdesk environment supporting 250+ users

- Awareness of one or more ticket systems

- Sufficiently IT literate to be a Helpdesk team leader (50% technical)



This is a fantastic opportunity for a 1st Line Support Analyst to take that next step into a formal leadership role. Training and development opportunities will be made available to ensure continuous personal development.



The 1st Line Support Analyst will be offered a starting salary of £22,000 - £25,000 + Company Benefits.



Apply now as interviews for this role of 1st Line Support Analyst are immediately available.