The term "good all-rounder" has negative connotations, but for some people being the go-to IT person who can cover a lot of ground and fix lots suits them to the ground.
That's what is needed for a manufacturing site in Barton-under-Needwood. Supporting Servers, networking (cabling, VLAN), desktops, hardware faults, issues with the production/manufacturing systems, getting involved in project rollouts. You'll be on-site, visible. So even though they have a ticketing support system you'll have people knocking on your door to help them.
They'll train you on their bespoke manufacturing systems and you'll be part of a team supporting the other sites around the company, so you'll be in touch with the other IT Engineers daily.
You'll need to be flexible in terms of what issues you're resolving, and in return they offer flexible working hours and an accommodating environment.