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Application Support Analyst

  • £350 per day
  • Newcastle upon Tyne
  • Posted: 02/11/2018
  • Contract
  • Job Ref: 809104594

Job Details

My Central Government client based in Newcastle is looking for an Application Support Analyst who can successfully hit the ground running.

As an Application Support Analyst the applications you will be supporting are critical to DWP. You, along with the team, will be responsible to ensure these are kept online and running as they affect thousands of DWP users, who in turn provide services to millions of vulnerable UK citizens. We serve people from every possible background from all across the UK, and we are looking for applicants who reflect that diversity and who share our values on equality.

The Application Support Analyst supports multiple live applications, liaising with all areas of the business. These roles are specifically in VME/Legacy skillsets and knowledge is needed to hit the ground running.

Key duties will include:

Run conformity checks at key stages throughout the project.

Ensure that Service Management have an effective mechanism for bringing new or amended services into the production environment.

Assist in shaping AIS best practice and processes, including leading a stream of work.

To provide Delivery teams a single point of contact from within Service Management to ensure that service requirements are identified and addressed throughout in the project lifecycle.

To liaise with other parts of service management and its stakeholders to resolve any areas of risk and to provide recommendations and/or escalation.

Work with Special Matter Experts (SMEs) to identify the Service Management acceptance requirements and provide assurance that the Project Manager delivers those requirements.

To collate checklist responses and produce a handover report containing risks, issues, recommendations and observations for the Senior Management team.

Produce regular Management Information (MI) reporting.

Ability to work in a disciplined environment under pressure to meet challenging deadlines.

Experience of working VME (TPMS/IDMSX/BATCH), Strong Microsoft Office Suite knowledge; Word, Excel, Outlook, SharePoint, PowerPoint.

Works independently to deliver agreed outcomes - but works equally well in a team.

This role is initially for 6 months with a view to extend just depending on the business needs.

Ideally, you would have had a role within application support and specifically VME in the past.

My client is offering between £350.00 - £400 Per Day , INSIDE IR35.

PLEASE NOTE: This role is shift work, covering 24/7 365, 14 X 12 hour shifts over 28 days, 7am to 7pm or 7pm to 7am, each shift has 3 workers.

You would need to be SC cleared for this role.

If you or know anyone who would be interested, please get in contact and send CV's to or call Remy on 0121 230 9111.