One of the most prestigious public sector organisations in the country is recruiting for a Service Desk Technical Analyst to provide 2nd line support across a diverse user base. In return they offer truly great benefits and opportunities for career progression.
You'll be providing a high-quality services, expected to deliver a significant number of fixes, both remotely and deskside. This will include troubleshooting software and hardware issues, installing software packages and upgrades, and escalating only where truly required.
You'll need to have demonstrable skills and knowledge of IT support, including:
• Windows desktops and servers
• Email and email protocols
• Basic hardware skills
It would be beneficial to also have exposure to Mac hardware and operating systems, Linux, and security solutions.