User Researcher - Public Sector (inside IR35) £400 per day
My Public sector client has started a project to improve and replace the existing website. As a result of this, the now require User Researchers to help service teams build a deep understanding of their users and to reshape their online service offer accordingly.
The User Researcher will:
• support service managers by generating new and useful user insights using a variety of user research methods
• work closely with designers, analysts and developers to iteratively improve services for users
• have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
• be confident in explaining user needs to senior officers and acting as a persuasive advocate for those needs both within the team and the wider organization
• have experience with and be comfortable working with agile development teams
To be considered for the role of User Researcher , you will have the following:
• Demonstrable knowledge, experience in and passion for user centered design practices for web, service or software development.
• Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.
• Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
• Strong understanding of strengths and limitations of different research methods.
• Proven experience of presenting user research findings in a wide variety of formats and contexts
• Proven experience introducing and establishing user research practices in an organisation
• Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services
It is desirable that you have:
• Previous experience within government services
This is a 3 month contract initially. If you have the skills and experience, please apply immediately.