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User Research

  • £400 per day
  • Essex
  • Posted: 10/05/2018
  • Contract
  • Job Ref: 809104338

Job Details

User Researcher - Public Sector (inside IR35) £400 per day

My Public sector client has started a project to improve and replace the existing website. As a result of this, the now require User Researchers to help service teams build a deep understanding of their users and to reshape their online service offer accordingly.

The User Researcher will:

• support service managers by generating new and useful user insights using a variety of user research methods

• work closely with designers, analysts and developers to iteratively improve services for users

• have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence

• be confident in explaining user needs to senior officers and acting as a persuasive advocate for those needs both within the team and the wider organization

• have experience with and be comfortable working with agile development teams

To be considered for the role of User Researcher , you will have the following:

• Demonstrable knowledge, experience in and passion for user centered design practices for web, service or software development.

• Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.

• Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.

• Strong understanding of strengths and limitations of different research methods.

• Proven experience of presenting user research findings in a wide variety of formats and contexts

• Proven experience introducing and establishing user research practices in an organisation

• Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services

It is desirable that you have:

• Previous experience within government services

This is a 3 month contract initially. If you have the skills and experience, please apply immediately.