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2nd Line Support Engineer


  • £21000 - £23000 per annum
  • Telford
  • Posted: 08/06/2018
  • Permanent
  • Job Ref: 809104240

Job Details

A growing and progressive IT services agency are looking for a hands-on 2nd Line Support Engineer to join their Telford-based team.



Possessing an excellent reputation and diverse client base, they are looking to expand their teams and the 2nd Line Support Engineer is integral to the support of a state of the art technical infrastructure!



Their duties include:



• Actively managing and maintaining a list of escalations from the 1st line team



• Performing maintenance and technical tasks as required such as computer and laptop builds and diagnosis of problems



• Performing testing and investigative work as necessary



Skills include:



• Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting



• Widows 7/8 desktop support experience



• Active Directory administration and configuration including Group Policy



• The remote support of users in a Citrix environment



• Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP



• Microsoft Exchange 2010 administration and configuration



• Microsoft Exchange ActiveSync connectivity



• Relevant support experience in an ITIL based service desk environment



• Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint would be advantageous



The ideal 2nd Line Support Engineer will have demonstrable experience of providing support across a complex computing environment



To apply for the role of 2nd Line Support Engineer please respond with an up-to-date CV.