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Application Operations Support Team Lead


  • £42000 - £49500 per annum
  • Birmingham
  • Posted: 11/02/2020
  • Permanent
  • Job Ref: 272104992

Job Details

Application Operations Team Lead



My Client is a world leading Education provider based in the heart of Birmingham with a current requirement to recruit an Application Operations Team Leader to join and lead its successful application support team.

The Application Support Team lead will manage a team of analysts in providing support to non-windows based applications.



This is a technical hands on role with line management of a small autonomous team. The successful candidate will have an application support/operations background ideally with HR or Finance systems, and knowledge of middleware.



An Application Operations Team Lead with skills in one or more the following area would be highly desirable:



Business Objects

BizTalk360

Oracle/SQL



The successful candidate will have the following knowledge, experience or attributes.



• A continuous improvement mentality

• Experience of managing a team.

• Experience of Service Ownership

• A sound understanding of ITIL foundation principles

• Experience managing Incidents, service requests and problems in line with service levels

• A broad range of troubleshooting skills in software functionality, application server, database, data analysis, reporting and/or middleware.

• Knowledge and understanding of SQL.

• Knowledge of SQL Server Management Studio, SQL trace and IIS

• Knowledge of Windows and Linux server Operating systems.

• Excellent interpersonal and stakeholder communication skills.

• Excellent support troubleshooting and fault resolution, including escalation to third parties, as and when needed.

• Self-motivated with the ability to initiate and complete tasks to deadlines



If you are currently working as in a similar role or striving for your next promotion and feel that this is the right opportunity, Please apply immediately