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Customer Service Analyst - IT

  • £13.5 per hour
  • Milton Keynes
  • Posted: 21/11/2019
  • Contract
  • Job Ref: 272104836

Job Details

Customer Service Analyst - IT

Customer Service Analyst – IT - My client is currently looking for a Customer Service Analyst - IT

to join their team for an initial 3 month period.

Customer Service Analyst – IT will be the initial point of contact for purchasing requests submitted to the IT purchasing team, liaising with internal stakeholders. Customer Service Analyst – IT will ensure that all IT purchasing requests are all logged, responded to within a half hour time limit and escalated where necessary.

Responsibilities Include;

• Asses all IT Purchasing requests in a timely manner

• Answer telephone calls when required to, regarding IT Purchasing

• Maintain accurate Information within a Service Management Tool

• Maintain product knowledge and technical skills and learn about new products as required

Customer Service Analyst – IT will have the following experience;

• Logging purchase requests with users and ensuring they are responded to in a timely manner

• Keeping users informed of the progress on their issue.

• Excellent Customer Support

• Working to agreed targets and timescales

If you are interested in this role then APPLY or call Justin Price.