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Technical Support Analyst (3rd line)


  • £38000 - £42000 per annum
  • Coventry
  • Posted: 02/10/2019
  • Permanent
  • Job Ref: 272104803

Job Details

A Technical Support Analyst (3rd line) is now sought by a global specialist services Organisation. Working in a small highly skilled team you will be responsible for the implementation, support and maintenance of the server infrastructure and databases.



On a day to day basis this role will involve the Technical Support Analyst (3rd line) undertaking traditional administration tasks on datacentre / DR infrastructure and local and wide area networks.



Technical Environment – The Technical Support Analyst (3rd line) will require experience of the following:



Windows 2012 – AD Group Policy – MS Exchange – VMware ESX 6 – Nagios XI - SolarWinds – TCP/IP – DHCP / DNS - VPN



Technical Support Analyst (3rd line) will undertake tasks including – Monitoring / System checks – O/S updates and patches – Antivirus – Install and configure new infrastructure – 3rd line technical support – Project work



However this is a hybrid role offering the successful Technical Support Analyst (3rd line) the opportunity to enhance and build on their basic database administration skills and knowledge.



A basic knowledge of SQL Server, monitoring, back-ups, scripting, performance management, security and general administration is essential. There must be a keenness to build on these skills!



The Technical Support Analyst (3rd line) will be working in a supportive environment with interesting and challenging project work combined with challenging business as usual support in a time critical environment.