Service Desk Analyst 1st Line Support – Milton Keynes
Service Desk Analyst – My client is currently looking for a Service Desk Analyst to join their team for an initial 3 month period with a view to become permanent. This role will be a 1st line support role.
The Service Desk Analyst will be the an initial point of contact for IT related issues and information requests. As part of the 1st line support the Service Desk Analyst will ensure that the agreed service levels are met and that issues are involved and were applicable passed onto the next level of support for resolution.
The Service Desk Analyst will have the following experience.
1st line support
Logging IT issues with users and ensuring they are responded in a timely manner.
Passing issues from 1st line support to and liaising with 2nd/3rd line support.
Keeping users informed of the progress on their issue.
To insurer that all issues and requests are closed off accordingly.
Working on a ICT support desk and relevant CRM software.
Supporting Microsoft desktop applications – Office – Outlook.
Administration of Microsoft Active Directory.
Prioritisation of requests/issues.
The Service Desk Analyst role works on a shift system of 7am – 3pm / 9am – 5pm / 2pm – 10pm.