1st Line Support Analyst – Milton Keynes
1st Line Support Analyst – My client is currently looking for a customer service orientated 1st Line Support Analyst to join their team for an initial 3 month period. This role will be a 1st line support role.
The 1st Line Support will be the an initial point of contact for IT related issues and information requests. As part of the 1st line support you will ensure that the agreed service levels are met and that issues are involved and were applicable passed onto the next level of support for resolution.
The 1st Line Support will have the following experience.
1st line support
Strong customer service skills.
Logging IT issues with users and ensuring they are responded in a timely manner.
Passing issues from 1st line support to and liaising with 2nd/3rd line support.
Keeping users informed of the progress on their issue.
To insurer that all issues and requests are closed off accordingly.
Working on a ICT support desk and relevant CRM software.
Supporting Microsoft desktop applications – Office – Outlook.
Administration of Microsoft Active Directory.
Prioritisation of requests/issues.
The 1st Line Support role works on a shift system of 7am – 3pm / 9am – 5pm / 2pm – 10pm.